Refund policy

Return & Refund Policy
At AURIINA we want you to be satisfied with your purchase. If you are not completely satisfied with your order you may be eligible to return it under the terms below.

1. Return Period

You may request a return within 30 days of the date your order is delivered.

To be eligible for a return the item must be unused and in the same condition in which you received it with its original packaging and tags if applicable.

2. Items That Cannot Be Returned

Certain items may not be eligible for return including:

Items that have been used, damaged or altered after delivery
Items without original packaging or tags where applicable
Items returned after the 30-day return period
Gift cards or other non-returnable items where applicable

If you are unsure whether an item qualifies for a return please contact us before sending it back.

3. Damaged or Incorrect Items

Please contact us as soon as possible if your order arrives damaged, defective or you receive the wrong item.

To help us resolve the issue please provide your order number and clear photographs of the item and its packaging when requested.

We will review the issue and provide the appropriate resolution which may include a replacement or refund.

4. How to Request a Return

To request a return contact us at support@auriina.shop with:

Your order number
The item you would like to return
The reason for the return
Photos, if applicable

Please do not send an item back before receiving return instructions from us.

5. Return Shipping

Unless the item is defective, damaged or incorrect return shipping costs may be the responsibility of the customer.

If the return is due to an error on our part or an item arriving damaged or defective we will provide appropriate instructions regarding return shipping.

6. Refunds

Once we receive and inspect your returned item we will notify you whether your refund has been approved.

If approved the refund will be issued to the original payment method.

Please allow additional time for your bank or payment provider to process and post the refund to your account.

7. Partial Refunds

In certain circumstances only a partial refund may be issued including when an item is returned in a condition that does not meet our return requirements.

We will notify you if this applies to your return.

8. Exchanges

If you receive a damaged, defective or incorrect item please contact us at support@auriina.shop. We will review your request and provide instructions regarding a replacement or other appropriate resolution.

9. Late or Missing Refunds

If you have been notified that your refund has been issued but have not received it first check your bank or payment provider.

If you still have not received your refund after the applicable processing period please contact us at support@auriina.shop.

10. Order Cancellation

If you need to cancel an order contact us as soon as possible after placing it.

We will try to accommodate cancellation requests but an order may not be cancellable once it has been processed or shipped.

11. Contact Us

If you have questions about our Return & Refund Policy please contact us:

AURIINA
3022 Race St
Fort Worth, TX 76111
United States

Email: support@auriina.shop
Phone: +1 520-534-0012